Refund Policy
Booking & Payment
A signed agreement and payment are required to reserve your session or event date. Unless otherwise stated in writing, payment in full is required at the time of booking. Dates are not held until all booking requirements have been received.
Rescheduling
Clients may request to reschedule with at least 48 hours' notice for sessions under three hours and 72 hours' notice for sessions exceeding three hours. Rescheduling is subject to availability.
Cancellations
Payments are non-refundable. If Capture Priority Media is able to accommodate a new date, payments may be applied toward one rescheduled session at the sole discretion of Capture Priority Media.
Equipment Damage
Clients are responsible for any damage to Capture Priority Media equipment caused by themselves, members of their party, guests, or vendors due to negligence, intentional acts, or failure to maintain a safe environment. The client may be financially responsible for repair or replacement costs.
Safe & Respectful Work Environment
Capture Priority Media is committed to providing services in a safe, respectful, and professional environment.
Harassment, discrimination, abusive behavior, threats, intimidation, or conduct based on race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, or any other protected characteristic directed toward the photographer or any member of the production team will not be tolerated.
If such conduct occurs, Capture Priority Media reserves the right to immediately terminate services. In these circumstances, all payments made will be retained, no refunds will be issued, and the client remains responsible for any outstanding balance due under the agreement.
Force Majeure
Capture Priority Media shall not be held liable for delays or failure to perform services due to circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, government restrictions, illness, venue closures, or other emergencies. Every reasonable effort will be made to reschedule services whenever possible.